Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

It is super easy. Please follow the 5 simple steps below

Choose a category or brand name from the top navigation menu or search to explore different item details.

Choose your preferred piece and the size and color.

Click ‘Add to Cart’ and once you have added all desired items, go to “Checkout”.

Sign IN to your account or, if you do not want to create one, you can still proceed with “guest checkout”.

Enter your address, payment method and delivery details to complete your order.

We are offering free deliveries

We accept only Qatari Riyals.

• Visa
• MasterCard

We guarantee full security and safety for all personal information of our valued customers. Your personal data is kept private and confidential and only give it out with your consent or if legally permitted to. Any payment transaction carried out on our Website will be encrypted using MPGS 3DSecure technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. For further details, please see our Privacy Policy.

Upon payment, your order summary will show on your page and accordingly you will receive an order confirmation email listing the ordered products, the selected delivery method and the total amount of your order.

If you have registered your account on our website, you have the option of registering a payment method at the payment phase during the registration process by checking the box “save this card for my next purchase”.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVV or security code, and be sure that the card is current and valid. Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit.

Within our Exchange and Return policy, your right is reserved and a full refund of your purchase (along any delivery charge incurred) will be refunded.

Exchange and Return process is very easy: • Prepare your item with all tags and item related assets (shoe box, dust bag, etc.)

• • Wait for confirmation from our side on eligibility of return
  • For further details please check our Return and Exchange Policy and Process Section

If you need further assistance, please contact our customer care team any day (Excluding Friday, Saturday and Public and National Holidays) from 8 am- 5 pm or call us on 00974 44878932, or email us on info@salamenterprises.com.

Refunds are issued via the original payment method and will normally appear within 5 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, it needs to meet the conditions of our Return and Exchange Policy and Process.

Yes, please ensure you have your e-invoice (Order confirmation) and that you adhere to all points mentioned in the Return & Exchange Policy & Process

If you have missed the delivery appointment, please contact our customer care team to schedule another delivery timing.